FAQ

1.After-Sales Service For All Products

All products from ePathChina are with high quality design and are reliable , and all of them have 1-year guarantee.

In addition to the normal QA checking and passed in the factory line, our QA test engineers will test the products and check the accessories twice to make sure that the products including accessories you purchased are qualified and suitable in your country. We insure you that we will check twice before shipping.

All the products from ePathChina have a 1-year guarantee, we could repair or replace them for you if they have quality problems under the warranty. And please do not hesitate to contact with us if you have any using problem or dissatisfaction with our products, we will solve the problems with you sincerely. If the products are confirmed to be faulty, you could return them to ePathChina Limited Company, we will check, repair or even replace them for you.

Drop shippment is available here, if you are drop shipper and you have encountered return issue with our products which you sold to your customers, it also suitable for our after service policy and covered by 1 year after service warranty. We will not ignore any problems from our customers, we will do our best to provide best service for all of customers and improve our product and service quality. If you have any question or suggestion, please feel free to contact us immediately, we will reply to you as soon as possible.

After-Sales Service For All Products

 

2.Can You Ship to Worldwide Country?

We can ship large quantity order or only a sample to worldwide country by international couriers such as DHL, UPS, EMS and Air Mail. You can choose any one of them as your shipment way.

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3.Attention of The First Order

First time making order from ePathChina, can I go ahead and start placing wholesale orders? or what is the MOQ (minimum order quantity)?

There is no MOQ in ePathChina. We never mind starting business with our customers from small mini order even 1pcs sample order. Here, we recommend that you can make a sample order first, this will help you to know our products, our order process, our company and our service.


How to avoid risk or fraudulent transaction?

For protecting your benefit and avoiding risk or fraudulent transaction, when we receive your Paypal payment, we will try to contact with you and confirm your order products and address, if we can"t contact you successfully within 1week, we will refund your payment.


How do I know the process of my order?

For knowing your order status, you can Sumbit your inquiry on our online shop website, write email to us, chat on MSN/Skype, live chat, or call us by telephone directly, any way is OK.

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2.About Delivery Time?

Delivery time and shipping costs depend on order products package weight/size, courier and shipping destination.

We will send out your orders package within 3 business days after payment confirmed. If encounter any unexpected delay, for example, product stock shortage, holidays, we will notify you the status and consult with you.

When order package send out, we will send you a tracking number.

Usually, the delivery lead time is about 4-10days to worldwide country.

 

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2.Why Can I Trust EPATHCHINA LIMTIED?

EPATHCHINA LIMITED is a Hong Kong based company, our business office is in Shenzhen of China. We works for providing high quality electronic products to worldwide country customers at competitive price.

WWW.ePathChina.com emphasizes product quality. We offer long term warranty for all our products. We offer safe and authentic payment way. We have great interest in developing long-term cooperation business with worldwide customers and make mutual benefit, if you have any inquiries or comments for our products, our company and our services, please don"t be hesitate to contact us, we will do our best to service you at any time.


Is ePathChina Limited authentic?

- ePathChina Limited is an officially registered company in Hong Kong. Form here http://www.epathchina.com/about_us.php, you can got all of our registered information and you can verify it on HongKong government website for our company"s authority;

- All the products from manufacture factory have passed the standard QA approval. And our ePathChina test engineer will double verify the order before dispatching out;

- Drop shipping is available here and you can send the products directly from ePathChina to your worldwide customers;

- All the products from ePathChina are guaranteed with 12 months warranty;

- Goods are shipped to worldwide countries by air freight and couriers such as EMS, DHL, UPS and Air Mail;

- We can provide formal Corporate Bank Wire Transfer as our payment method option, you can also refer it here http://www.epathchina.com/about_us.php;

- You can make the payment via credit card through Paypal which can guarantee the benefit of the buyers. And you can be protected by money back guarantee;

- We can supply friendly English online chatting service all the time. And, you can get full support during your purchasing;

- All the order products are packed steadily, and be supplied with professional delivery processing which can can pass the custom smoothly;

- http://www.epathchina.com/ has been validated as authentic by the authoritative enterprise security services provider -- www.comodo.com. Please refer to the Trust Logo at right bottom of our website;

- ePathChina has been accredited by third party credit review and awarded "Gold Supplier, Trust Pass" qualification on the largest B2B platform, such as Made-in-China.com, Tradekey.com, EC21.com...;

- When you pay for orders on ePathChina you do not need to share any of your confidential financial details with ePathChina and you can be protected by money back guarantee.

What is The Address of ePathChina?

ePathChina locate at Shenzhen of China, which depends on rich manufacturing and developed investing environment of ZhuJiang delta and is a large modern city which can quickly respond to all world wide people's requirement. We have set up long term and close cooperation with many manufacturers and factories around Guangdong Province, South China.

Our Company Address is:
RM 1609-12A NAN FUNG TOWER 173 DES VOEUX RD CENTRAL HK

Our Office Address is:
Room 505, Block B, Yuetong General Building, Minle Road, Minzhi Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Post Code: 518131

http://www.epathchina.com